Refund policy

Refund & Return Policy

At The Rooted Nest, we take great care in crafting and packaging our products to ensure they reach you in perfect condition.

Returns

Due to the personal-use nature of our products, all scented candles, wax melts, wardrobe sachets, and other home fragrance products are non-returnable and non-exchangeable once sold.

We do not accept returns for:

Opened or used products
Change of mind
Fragrance preferences or personal scent expectations
Sale or promotional items
Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, kindly contact us within 48 hours of receiving your order at therootednest2026@gmail.com

To help us resolve the issue promptly, please provide:

Your order number
Clear photographs of the damaged or incorrect item
Images of the outer packaging

Once verified, we will offer a replacement, store credit, or refund at our discretion.

Exchanges

As our products are non-returnable, we do not offer exchanges. However, if you receive a defective or incorrect item, we will be happy to assist you with a suitable resolution.

Refunds

Refunds will only be processed in cases where:

The product received is damaged during transit,
An incorrect item has been delivered, or
The order cannot be fulfilled by us.

If a refund is approved, it will be credited to your original payment method within 7–10 business days. Please note that banks and payment providers may take additional time to reflect the amount in your account.